We can help if your device is getting a strict NAT type. If you are using the wired ethernet network, please fill out the the Strict NAT service catalog for us or call our help-desk at (970-491-4734) with your CSU id number, the MAC address of your gaming device, and the number of the ethernet port you are plugging into (it should be labeled above the port).
If you are using the wireless network, make sure you are connecting your device to the csu-visitor WiFi network. If you are still getting a strict NAT type while connected to the csu-visitor WiFi, please call our help desk and a technician will troubleshoot your issue.