If you run into an issue while using WebPrint through PaperCut, please gather the following information and submit a work order to our Help Desk:

  • Where in the process are you experiencing the issue? E.G. are you trying to upload a document to print or did you submit a job from the print kiosk and it didn’t print.
  • What type of document (.docx, PDF, .xlsx, .ppt, etc) are you trying to print and how many pages is it?
  • Is this a color document or black and white?
  • What have you done to try and resolve it? Have you tried printing again, did you upload the document in a different format, have you tried a different printer, did you check to make sure you submitted it to the right print queue?”

*Trying to request a refund? Please go to this page for instructions.