The process to setup Outlook to connect directly to a shared mailbox is outlined below. The instructions assume this is your first time opening Outlook, which will result in the setup wizard being launched. If you are not prompted with the account setup wizard when opening Outlook, launch it from within Outlook under "File" > "Account Settings" button > "Account Settings..." option > "New" or use the Mail utility in the Control Panel to create a new Outlook profile.


If you are accessing your own email and want to add a shared account as a secondary mailbox then refer to this link here: http://help.mail.colostate.edu/tt_o365_outlook_multiple_mailboxes.aspx 

  • We recommend using Method 2 due to the ability to separate the two mailboxes as well as allow the user to send email from either mailbox.


INSTRUCTIONS

  1. Start Outlook.
  2. Click "Next" on the Outlook welcome screen. (New setup only)
  3. If prompted with a question asking if you want to set up Outlook to connect to an email account, click "Yes" and then click "Next " to continue.
  4. On the Auto Account Setup screen under E-mail Account, the "Your Name" and "E-mail Address" fields may be filled in automatically based on the login to your computer. To configure Outlook to connect to an Office 365 shared mailbox, you must remove the pre-filled e-mail address and enter the full e-mail address (ex: [email protected]) of the shared mailbox in the E-mail Address field. Clear the Your Name field as shown below and leave the password fields blank as well. Click Next to continue. 

    Auto Account Setup with email address entered
  5. Outlook will auto-configure settings based on the e-mail address you provided. When prompted for a User Name and Password, enter     
    • Enter your netID username as netID@colostate.edu(the @colostate.edu portion is required) in the User Name field and your netID password in the Password field. When using this method, you must be a member of the shared mailbox's permissions group.
  6. You will see a message indicating the account was successfully configured. Optionally, you may click the "Change account settings" checkbox to configure advanced settings. Otherwise, click "Finish" to complete the wizard.

For more information on adding shared mailboxes, please refer to http://help.mail.colostate.edu/tt_o365_outlook_newsetupshared.aspx