HDS Technology Services - Staff Support

Working From Home or Off Campus 14

• How to Connect From Home - Step by Step
• How do I connect securely to CSU via Pulse Secure?
• How do I remote into my work computer from home?
• Connecting Personal Computer to Work computer
• How do I access my email off campus?

See all 14 articles

Microsoft Teams 7

• How to log in to the Microsoft Teams Desktop App
• How to Schedule or Start a meeting in MS Teams
• Microsoft Teams - Training and Tutorials
• How to change your picture in Teams
• Troubleshooting audio/video with Microsoft Teams

See all 7 articles

Zoom Video Conferencing 6

• How to Join a Zoom Meeting - Windows 10
• Schedule a Meeting in Zoom App - Windows 10
• Video Conferencing Tips
• Sharing your Screen
• My iOS or Android Audio isn't working

See all 6 articles

Using Freshservice 5

• How do I log into Freshservice?
• How do I submit an Incident Ticket?
• How do I submit a Service Request?
• What are Announcements used for and where can I find them?
• What are Solution articles and how do I use them?

Domain Accounts and Passwords 3

• How do I reset my domain password?
• I have a new person starting soon, how do they get a domain account?
• How Do I Reset My eID password?

Outlook and Email Setup 11

• How do I add my email to my Android phone?
• How do I add my email to my IPhone or IPad?
• How do I request a new distribution list?
• How do I update a distribution list?
• How do I request a new shared mailbox?

See all 11 articles

Housing and Dining Printing 3

• How do I add a networked printer?
• How do I add a shared printer?
• How to remove a network printer

Purchase Requests 2

• Are there any items that don't require a purchase request?
• What kinds of things require a purchase request to be submitted?

Restoring Files or Folders 3

• What is a previous version of a file or folder?
• How do I restore previous versions of a file or folder?
• Can I restore a file or folder that was deleted or renamed?

Connecting to the Network within HDS 4

• How do I connect to the WiFi as a staff member?
• I have intermittent connection while plugging my laptop into my docking station. What could be causing this?
• Connecting to csu-net Before March 1st Removal of hds-staff
• I Recently Changed my NetID Password and can't Connect to csu-net

HDS Applications 3

• How to Access HDS RemoteApps on Windows 10
• Logging into Adobe Acrobat DC
• 400 Bad Request

Purchase Request Approval 1

• How To Approve a Tech Purchase Request

Microsoft Bookings 1

• Accessing Microsoft Bookings

Hybrid Meetings 3

• Meeting Room with Mounted Camera
• Mobile Meeting Rooms Setup
• How to Use the EPOS Camera in Poudre Canyon Room

Miscellaneous 4

• Computer Restart Notification
• Launching EMS
• Moving Your M-Drive to One Drive
• OnGuard 8.0 - Alarm Monitoring

PolyCom - CCX350 User guides 1

• Change Ringer Sound on Polycom CCX 350

Teams Voice 1

• Setting Quiet Hours in Microsoft Teams App

DUO Authentication 2

• Setting Up DUO Mobile App
• Using DUO Mobile App for Authentication