HDS Technology Services - Staff Support
Working From Home or Off Campus
How to Connect From Home - Step by Step
How do I connect securely to CSU via Pulse Secure?
How do I remote into my work computer from home?
Connecting Personal Computer to Work computer
How do I access my email off campus?
See all 12 articles
How to log in to the Microsoft Teams Desktop App
How to Schedule or Start a meeting in MS Teams
Microsoft Teams - Training and Tutorials
How to change your picture in Teams
Troubleshooting audio/video with Microsoft Teams
See all 6 articles
Zoom Video Conferencing
How to Join a Zoom Meeting - Windows 10
Schedule a Meeting in Zoom App - Windows 10
Video Conferencing Tips
Sharing your Screen
My iOS or Android Audio isn't working
See all 6 articles
How do I log into Freshservice?
How do I submit an Incident Ticket?
How do I submit a Service Request?
What are Announcements used for and where can I find them?
What are Solution articles and how do I use them?
Domain Accounts and Passwords
How do I reset my domain password?
I have a new person starting soon, how do they get a domain account?
How Do I Reset My eID password?
Outlook and Email Setup
How do I add my email to my Android phone?
How do I add my email to my IPhone or IPad?
How do I request a new distribution list?
How do I update a distribution list?
How do I request a new shared mailbox?
See all 9 articles
Housing and Dining Printing
How do I add a networked printer?
How do I add a shared printer?
How to remove a network printer
Where can I submit a technology purchase request?
Are there any items that don't require a purchase request?
What kinds of things require a purchase request to be submitted?
Restoring Files or Folders
What is a previous version of a file or folder?
How do I restore previous versions of a file or folder?
Can I restore a file or folder that was deleted or renamed?
Connecting to the Network within HDS
How do I connect to the WiFi as a staff member?
I have intermittent connection while plugging my laptop into my docking station. What could be causing this?
How to Access HDS RemoteApps on Windows 10
Logging into Adobe Acrobat DC
Purchase Request Approval
How To Approve a Tech Purchase Request
Accessing Microsoft Bookings
Meeting Room with Mounted Camera
Mobile Meeting Rooms Setup
Computer Restart Notification