Using Freshservice

How do I log into Freshservice?
How do I log in on campus? Connect to the hds-staff WiFi network or plug into an Ethernet port within HDS and go to https://helpdesk.hds.colostate.e...
Thu, Aug 1, 2019 at 2:23 PM
How do I submit an Incident Ticket?
What is the difference between an Incident Ticket and a Service Item Request? An Incident Ticket: if something is broken, not working, or you nee...
Thu, Aug 1, 2019 at 2:36 PM
How do I submit a Service Request?
What is the difference between an Incident Ticket and a Service Item Request? A Service Item Request: a recurring request that requires repeatable ta...
Thu, Aug 1, 2019 at 2:51 PM
What are Announcements used for and where can I find them?
What are Announcements used for? HDS Technology Services might sometimes need to update/alert you about upcoming events, e.g., Sharepoint maintenance . We...
Thu, Aug 1, 2019 at 2:52 PM
What are Solution articles and how do I use them?
What are Solution articles? HDS Technology Services provides you with Solution articles within Freshservice's knowledge base to help you better unders...
Thu, Aug 1, 2019 at 2:55 PM