Using Freshservice
How do I log in on campus?
Connect to the hds-staff WiFi network or plug into an Ethernet port within HDS and go to https://helpdesk.hds.colostate.e...
Thu, Aug 1, 2019 2:23 PM
What is the difference between an Incident Ticket and a Service Item Request?
An Incident Ticket: if something is broken, not working, or you nee...
Thu, Aug 1, 2019 2:36 PM
What is the difference between an Incident Ticket and a Service Item Request?
A Service Item Request: a recurring request that requires repeatable ta...
Thu, Aug 1, 2019 2:51 PM
What are Announcements used for?
HDS Technology Services might sometimes need to update/alert you about upcoming events, e.g., Sharepoint maintenance . We...
Thu, Aug 1, 2019 2:52 PM
What are Solution articles?
HDS Technology Services provides you with Solution articles within Freshservice's knowledge base to help you better unders...
Thu, Aug 1, 2019 2:55 PM